Chipotle Mexican Grill - Durham

Although it is now expensive, food is not so bad at this point. You may have served the hottest salsa I've ever had at a chipotle! So why the 2 stars (which I could give 2.5 stars? The service was abysmal. Never greeted or even smiled by the employee. It was quite close to a 'what do you want?!' experience while she shoveled ingredients in the bowl as fast as possible (the restaurant was almost empty and didn't look like they had many online orders. I wish I could say this was a unique experience, but there is a number of Chipotle 's that work in a similar way.

I've been to Chipotles in 5 states, this is the worst run one I have ever seen. I feel sick that I ever ordered to go from here without going inside and watching the process first. For starters, the first individual taking my order was rushing us through. The cross contamination was everywhere. I watched beef drip into chicken, chicken into softitas, etc. If you can't eat one or the other, I can promise that you are getting some. Part of the problem is the utensils they use, but the other part is how they just rush. The next part of cross contamination I saw was an order number sign getting dropped right into the mild salsa, then they continued to serve the salsa on my bowl. For future reference, don't ever do this. If you contaminate your food, you need to dispose of what had been touched. The design of the how ingredients are laid out are also...off. I'm not sure how to put it. Go in and take a look. The icing on the cake is when I paid over $2 for chips, which actually was a bag of air with 20 complementary slightly stale chips, picture provided. When you have multiple employees making these level of mistakes, ultimately it is management that is responsible. You didn't set any of those employees up for success. They clearly were rushing so as to not have any consequences later. They don't have the correct utensils. They are placing items near food that could fall in. They allow meat cross contamination. These are things you should be addressing in training and emphasize it. Part of the problem is how many to go orders they rush to fill. I'm not sure how to address that. That's a culture problem how so many people will blindly eat at chipotle instead of any of the places next door with no lines at all and safe food. Also, parking is terrible here. Though that's probably not on Chipotle. That whole block has some of the worst designed parking lots I've ever been in.

This Chipotle location may have put me off Chipotle in general! Ordered a veggie bowl and got a piece of beef along with it!!! A couple of times, they forgot my guac, but this is the first time they inserted something unwelcome. Look at the other reviews! I'm not even the first person this has happened to!!! Take your business elsewhere! If you have to eat here, always order in store. Never ever order online. and good luck!

I work in RTP. It?s common for my colleagues and I to order Chipotle- ?cause it?s super good! I usually order a lifestyle bowl which comes with supergreens. I order it with steak, guacamole, cheese and fajitas veggies. The only downside to this location is that RTP workers charge at it during lunch. Ingredients usually run-out, and they use carnitas as a substitute for chicken, for instance. They do have your food ready at the selected time (if you order online), on a positive note.

Check out what I found in my salad tonight!!! My wife and I love Chipotle and go all the time. We will NEVER be returning to this location and will drive an extra 10 minutes to go to the one on Glenwood. Fourth time in a row that we came around dinner time, 7-8pm, and they were out of salad dressing and did not apologize at all for it. Tonight, the cashier was rude to me after I asked if they could possibly make some. The steak is always overcooked and the chips are always stale. Stay clear of this location.