Mrjims.pizza - Duncanville

I can't believe I've overlooked Mr. Jim's Pizza for so long! The quality and flavor surpass all the other chains in the area. I ordered delivery online, and while the website could definitely use a significant update, it serves its purpose. I opted for a large specialty pizza (using a coupon from the website) and a half garden salad. The salad was fresh, and the delivery time was just as expected.

I am always on the hunt for amazing pizza in Dallas, Tx. This was my first time visiting Mr. Jim's pizza and I will say it was really good actually. I usually get extra cheese on my pizzas, but this is super cheesy and the sauce proportion is Awesome! Hot and delicious crust, and wonderful customer service. I gave it 4 stars because I like a thinner crust and the pizza is a bit oily and had to dab every slice with a napkin. Other than that, loved the XL Pepperoni for $17

My previous order had to be remade, while this last one was a mixed bag. The pizza was fantastic, but the sandwich was disappointing. I expected it to be 'toasty,' as I have enjoyed their sandwiches before and usually order them. Unfortunately, this one was overcooked and tasted burnt. It was obvious it had been charred when they wrapped it up, yet they chose to send it out instead of remaking it.

A few weeks ago, when we got our order home, I found that my garden salad contained only lettuce—no other vegetables. I thought maybe someone just overlooked adding them, but then I realized they also forgot the ranch dressing for my lettuce. I was becoming a bit frustrated, but I figured Mr. Jim's was just having an off day. Then, when we tried the pizza, we discovered it was burned and the crust didn’t have the garlic Parmesan topping that we had ordered—it was plain. We decided to chalk it up to a fluke and moved on. Today, I decided to give Mr. Jim's another chance. They mentioned I could place an order at 8:50 PM, even though they close at 9 PM, which made me happy. However, as we were driving home, I noticed they had left out an item from my order. Since they were already closed, I couldn’t call or return for it, so I arrived home feeling disappointed, especially since I was reminded of my last experience. Sure enough, when we got home, the pizza was burned again (I've added a photo). I'm genuinely disappointed with Mr. Jim's. I don't know what's going on, but it seems like there are issues that need to be addressed. I can't be the only customer experiencing this. My family is concerned we might not order from Mr. Jim's again. While I think we will, I will definitely make sure to double-check my order for all items and inspect the quality of the food before leaving the store next time.

The place seems just like any fast pizza place but the food here has been great. The crust is thick and chewy, they put plenty of sauce on the pizzas and the have great ingredients. Cannot recommend them enough. Will definitely buy here again.