Nikos Apostolakis - Dumfries Galloway

We arrived early for our booked table for six, after driving 350 miles to meet family, arranged a couple of months ago. We were told that our table had been given to another party who had arrived late and lingered over their food, and there was nothing that could be done, despite us hanging around for them to arrange a solution. While we were having this conversation another party of six turned up and were ushered past us and seated at a hastily arranged table right in front of us. Terrible customer service, compounded by the owner later attempting to get my wife to remove her review with an offer of a free meal at a later date. We don 't want a free meal in the future. We wanted the meal with our family that we 'd driven the length of the country to have. I would have expected the Greek owner to understand family values such as this. [Edited to add a response, as that 's the only way I can do so: At no time did I become aggravated , and we gave your staff plenty of time to sort out a solution. I think that you may have been rather misled by your staff as to how the situation unfolded, perhaps they feel that they need to present themselves in a better light than the actual events would show. Also at no time did your waiter ask us for five minutes . If he had, I would gladly and quietly have waited. I am sorry to say that all your protestations about how upset your staff are do not sit at all well after what we experienced on the day. Only one of your waitresses expressed any concern for us at all, and she was apparently powerless to act to make the situation better. No matter. Just another experience of poor service. I 'm sure we 'll survive.

Can't give a full review. Booked 27th September turned up to booking 18th November to embarrassing fiasco of latecomers still at our assigned table for 6, then next local group of 6 through door having tables merged to accommodate while we stood and watched. Then advised not enough chairs for 3 tables to be put together, finally told there was a curry house other end of town. So really not worth the hours drive there and back from Moffat.

Meal type: Dinner Price per person: £30–40 Food: 4 Service: 3 Atmosphere: 5

Excellent. Service: Dine in Meal type: Dinner Price per person: £100+ Food: 5 Service: 5 Atmosphere: 5 Parking options: Free street parking

Love this restaurant Food: 5 Service: 5 Atmosphere: 5