Dunkin' - Douglasville

Coffee was great, customer service was very pleasant.

Something has definitely changed since they hired new faces. Today was the worst experience I have ever had at a Dunkin’ store. And from the looks of previous complaints I’ve read I’m not the only one. For the past month or two I have been going to this location or the one on highway 5. Because they can’t seem to make Carmel macchiato right. It’s a hit or miss. I try to avoid this location because I’m tired of having to come back 2 and 3 times because the drink is wrong. I have been buying this same drink for years and recently it’s been a mess. I didn’t ask for flavored Carmel milk with a drop or two of expresso. The guy today made my blood boil black guy with dreads he was so rude and arrogant. I asked him to please make sure my drink is correct. He responded rudely. When I picked up the drink it was already mixed and tasted horrible. I told him at the window it was incorrect. He abruptly told me to go to the 2nd window. Less than a minute he came to the window with the same drink. Basically he mixed new milk then added some of the drink from the first cup. I tried it even though I knew it was wrong. It tasted like extremely sweet Caramel milk. I immediately went back through the drive thru and got refunded. I’m going to invest in a espresso machine and buy the supplies to make my own. This was the last straw. And from what I see from previous reviews management obviously doesn’t care because not one time have they responded or made it right with any customer who listed a complaint. 6.00 for a drink is a lot for it to be wrong. In the last two months they have remade my drink over 20 times. Isn’t that waste or money the company could be using????

The Donuts are PRETTY BLAND TASTING ? not what Donuts ? ? should taste like. I'm sure that's why the Cops ??? don't hangout there ??.

I was very pleased with the customer service and the food was hot and fresh!!!

This Dunkin is absolutely the best I have ever been to! My coffee is always right and the staff is always friendly