Granger's Grille - Delray Beach

Hi everyone, I am Phillip, the service animal handler. Granger’s has done the right thing here. I have changed my rating to reflect this. I spoke with Granger’s just a few minutes ago. They offered a sincere apology that I absolutely accept. We had a warm conversation. It was thoughtful, calm, pleasant; we had a mutually constructive dialogue. I am confident that Granger’s understands how to engage a Service Animal handler. I’m really pleased to have had this conversation with Granger’s. Granger’s shared that they have experienced some vitriolic reactions to this. Stop. That’s dumb. This isn’t how the internet should act. These should be opportunities for engagement and public discourse. Don’t. Don’t. Don’t. We are all better than that. I’d like to believe that. I have to. Original review here: Granger’s refused service to me because I am blind with a guide dog. We wanted to get a burger for dinner and had heard good things about Granger’s Grille in Delray. So we schlepped the 45 minutes from Village Walk in Wellington to East Delray to meet family for dinner last night. I walked in with my Guide Dog (with his proper guide dog harness and handle on) and the hostess asked if he was a service animal. We said yes, and she said it would be a few minutes. We waited outside to allow my guide dog to relieve himself and sniff all of the things. Our family arrived and while I was chatting with them my girlfriend saw through the window they were setting up a table for us and also saw several other parties of four walking in, so she went back inside to claim our table. That’s when the evening became frustrating. The same person who told us it would be just a few minutes now told us pets aren’t allowed in the restaurant so they would not seat us. We told her he is a guide dog, not a pet. She told my girlfriend that we need to provide paperwork to prove that my guide dog is actually a service animal. My girlfriend replied, “No, we don’t”. Then my girlfriend pointed out his harness that says Guide Dog in large letters on a bright orange background and told her he is a Guide Dog. She replied, “His harness does NOT say he is a service animal, it only says ‘Do Not Touch’.” So my girlfriend responded, “His harness does not need to state that he is a service animal.” She walked outside and told me what was happening so I was about to go inside when my family came out and said they wanted to eat somewhere else. I said, “No, let’s go back in and clear this up.” Now there was a man at the hostess counter. I showed him an ID card from Freedom Guide Dogs that I keep in my wallet and the guy was like okay we should have another table in about 30 minutes or so. The dude then informed us that they are allowed to refuse to seat us in their establishment if we cannot provide proof that the dog is a service dog. I replied, “A service animal has public access rights. It is both a federal and state law.” I informed him that according to Federal Law, he can ask TWO QUESTIONS: 1 Is the dog is a service animal? 2 What service is he trained to provide? He told me I was wrong. I showed him the ADA webpage and he refused to look at it. I responded, “okay, so you are refusing a to seat a disabled person with a service animal.” He replied that he won’t have a table for 30 minutes or so because we said we were going to eat somewhere else so he sat another group and now there are no tables available. I asked if the guy was the owner and the man didn’t answer. I asked the guy’s name and he responded “That isn’t important.” I again asked if he was the owner and the guy said no. I asked to speak to the owner or manager and he refused. The hostess, within unpleasant attitude, and refusing to share her name, still insisted, they didn’t have to see us. At that point we understood that they didn’t want to serve a disabled person and chose to eat elsewhere. There were 3 empty high top tables. Just sayin. We have not run into BS like this in SO long that we were taken aback. Then we enjoyed a delicious dinner at Fratelli’s.

Great townie place to eat! Food is just as good as any high end place on Atlantic Ave. Good size portions. You won 't leave hungry. Leave room for dessert!

Cute place and delicious food. Onion rings were AMAZING!

Only place in Delray w Cheese fries that are authentic!!!

This place was surprisingly good. The food was well presented and prepared at the time of my visit. our special waiter was very attentive and increases the level of consumption of food with a great attitude.