Dunkin' - Dalton

Every time I’ve come here my coffee and order has been great and given to me quickly, however working in the customer service field I’m really disappointed with the customer service at this location. I come here often, a few times a week. I’ve never been asked how I was once. It’s always “what can I get you” “what else” never have a good day or a friendly smile or anything of that nature. It seems like they never want to deal with me I just got my coffee there right now and they went to hand me a receipt and told them I did not need it and instead of saying have a nice day the window is shut in my face. Ultimately the coffee and food is always good but I believe their customer service needs work as there employees 10 times out of ten have been rude

Dalton Ga. Dunkin Location today 6-8-2023The female employee that was serving at the drive-thru window is always extremely hateful and rude.

They didn’t have half of the Menu the teenagers just joking around no adult managing

Worst dunkin ive ever been too. Had to repeat my order 4 times before she got it correct. I asked for a medium vanilla ice latte with one pump liquid sugar and cold foam and mind u ive worked in customer service for 5 yrs so i spoke very clearly and she continued to repeat back caramel ice latte. Once we got to the window they refused to give me a receipt and never put a sticker on my cup of my order as well as gave me an attitude and said we were very rude. ?? How was i rude when we were given attitude from the start? All i wanted was my coffee correctly made. I WILL NOT BE GOING BACK THERE. Ill go to a different location or starbucks across the street. Yall need to be shut down for how bad the customer service is as well as u never get anyones orders correct.

The reason I went was I had a coupon on the Dunkin’ app ended paying more than expected she didn’t even apply the coupon. Not sure what happened but I was very disappointed.