Kroger Bakery - Crossville

We ordered a cake for my sons 7th birthday last week. When I went to go pick it up at 12pm like we were told. I was told that it wasn't ready and the cake decorator wouldn't be in until 12:30. , and my pickup time was actually 1pm. Not believing they could get my order done in time or if the cake was even thawed I had to cancel my order with less than 2 hours before my sons party. I was able to purchase a pre made cake at Food City and the same cake kit at Walmart. I will never trust Kroger with any of my future cake orders.

Terrible customer relations. They have instituted their own rules on coupon use that is ridiculous. One cashier whom I will not name insists on physically examining each coupon and matching them to items bought. If their scanners are set up correctly, this is totally unnecessary as the scanner will reject non valid coupons. I had 2 separate, different coupons for the same product, so I bought 2 of those products. She would not scan both coupons saying I could only use one. When I asked for a manager, he told me the same thing. How ridiculous?! So I could use one on one product, leave and come back and use the other on the second one? Really?! The same cashier would not scan a coupon for produce because the produce was marked down for quick sale. She treats customers like crooks. Do they have ant idea what this does to customer relationships. We have shopped Kroger for over 50 years, at various locations, and have never such poor service. Additionally we have to go over our receipt line by line, because we find so many pricing errors where discounts were not applied.

Worst Kroger ever, they suck and are always out of stock.. Good luck wasting your money there..**** poor management and always blaming corporate for their problems.. Waste of your time go, to Food Lion even if they suck too..

Lots of stuff . Good operating hours. Good location.

For being the busiest grocery store in town the place does absolutely nothing to entice or attract better yet take care of their customers. When you walk in the door you see how disgusting the place really is stains on the ceilings the carpet looks like it’s been walked on for 40 years the walls are dirty and that’s just at the entrance