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フィードバックを提供するI ACTUALLY CHOSE NOT TO ADHERE TO THE REVIEWS AND THIS IS HOW IT WENT ... Not quite sure what the deal was today with this particular location. -waitresses were excellent and so was management when it came to the issues at play. -I ordered a lemonade to only get it with a bug in it. -however wings, I ordered 15 piece all flats garlic parm and buffalo, split. The wings subpar, could not get all flats were told it would be a mixture to only get my wings and NO flats at all. The flavor of the Garlic parm tasted as if I was eating a tuna melt. Drastic right. Didn't even make it to the buffalo wing portion couldn't stomach what I had already eaten. My child's meal, she had tenders they were hot as in heat hot but TOUGH. You couldn't even pull them apart and nor could she bite into them. -ambiance, well there wasn't much other than any other sports bar however you must want to have extra guest at your table, the GNATS. -last but not least the BATHROOM, WOMENS BATHROOM I REPEAT ENTER AT YOUR OWN RISK. TOILETS DO NOT FLUSH AND LETS JUST A DAY WORTH OF USING BECOMES A HAZARD. I don't understand how the employees (women) could use the bathroom above everything else. Needless to say I will not be back and improvement is needed. Two stars were given because at least the food was hot.
Been here for an hour and have not got our food. Instead of serving her customers my waitress is sitting at a table talking... AS WE SPEAK! Never again..
STAY AWAY. 0/10. Placed an online order at 5:49pm, arrived around 6:05pm and email confirmation stated food would be ready at 6:19pm. Patiently waited until 6:28pm and asked for an update from a girl at the counter. Normally I'd feel rude doing this but they weren't very busy and a party that had come in after I arrived had already received their food. The girl set her phone down, rolled her eyes then proceed to the kitchen for five minutes. Ten minutes later she finally checked back in stating they were boxing up the food. Ten minutes after that still no food, asked another girl on the status and received the same excuse, it's being boxed up. Stated that's what the other girl told me ten minutes ago. She walks away, five minutes later another girl walks up to the counter to sit on her phone, I asked her a status and she said the typical passive answer, boxing it up now. BS. By this time it was 6:47pm, 30 minutes after our food should've been ready, and I finally asked for a manager and a refund. Manager comes out, gives an empty apology/excuse and says he can't discount the order but could give us more food. At this point I was tired of being lied to and dealing with poor customer service and insisted on a full refund. I rarely write reviews however couldn't let this slide. I'd never been to hooters and even though my wife advised against it due to poor experiences in the past, I insisted we try their wings anyways. First and last time I'll go to Hooters. Other than wasting our time, our other qualms were the lack of caring, poor customer service and them not wanting to make it right.
Been to several Hooters thought out the country and this establishment in Columbia SC, is bar far the worst experience I've ever had at Hooters.....Period!! Called my order in of 10 bbq bone in wings, I was told 30 minutes. Arrived in 35 minutes. And hour and 20 minutes later out cones 10 wings for $18.99!!!! Just terrible!!
Yeesh, people are really brutalizing this Hooters. Is this any different from any other Hooters? Nah, it's not. I really needed a buffalo chicken sandwich, and I decided to just get something perfectly serviceable but likely mediocre. Hooters thankfully obliged. Service was a bit slow due to a kitchen that looked a bit incompetent. I ordered my sandwich with no tomatoes. The server rang it up properly, and the kitchen still screwed it up. Eh, no big, I can simply pick it off the sandwich. I really didn't like the fact that the buffalo chicken sandwich didn't include a ranch or blue cheese in the price or on the sandwich itself. This is a very common practice with buffalo chicken sandwiches. Alas, alas, it's Hooters. Hooters met my very low expectations, and that's certainly something. Better talent and more conversation would have been nice. That, combined with a blue cheese/ranch included with the sandwich, would've coaxed me into 4 stars.