Harold's Chicken Ice Old National

The service was horrible, probably due to being short staffed, but it wasn't that busy. The guy taking our order asked us 3 times about our instead of just writing it down. We had a long while for our drunk, and when it came, mine was incorrect. I went and asked the bartender could she fix it and was told no, I must wait for my waiter, which took another 15 minutes. The atmosphere is great music and dj was good. The fried green tomatoes and Southside egg rolls were very good. But baby, I'm from Chicago. Harolds put the mild sauce on the chicken for a reason. I asked if they could do it and was told sauce is on the table, and then she argued it is no difference. The sauce did not taste like the Chicago mild sauce, and the chicken was fried too hard... If you are going to use the name, the sauce makes up part of the name . Go take a trip to the Chi and go to one of the original Harold's in the city, not the suburbs.

Staff walked past us didn't acknowledge us, waited on others who came in after us, it took about 18 minutes to get waited on, asked security for manager who never came but finally got a server. We also observed several staff members holding personal conversations, smoking the hookahs, and ignoring the customers entering the establishment. This clearly shows poor customer service. We (our party of ladies) see that 18% gratuity is added in all checks. So the mind set of these, waitresses, waiters, barmaids are so off track of serving your guest. And it's sad to say your quality of service suffers greatly!!!

This is a great place to wind down and hang with friends. Good music (hip-hop and R&B) not an extremely young crowd. Servers are friendly and the food is great.

The place is a cool vibe and has great music. The service was a little slow due to crowd size. The wings and fries were not good at all and had minimal season. The price points can't be beat, though.

Arrived sat ordered food drinks. First hour was a great time. MY table waitress was good. Approached from behind with a unfamiliar waitress saying: You got my seat it belongs in my section your waitress is at fault. I asked politely repeat that in a calm manner). The chair goes in my section. I continue sitting for a few minutes . Got up she came back got the chair. I told her you wrong I been sitting here hrs but ok! I will never ever go to any one of theses establishments EVER Again ! Not so cozy vibe! No seats No Spending!!!