Santa Fe - Coachella

Good food and drinks, they've got a pretty good set up to dine outside

I had an extremely disappointing experience at Santa Fe last Friday night. I arrived around 9:30 PM and ordered some food and drinks. After my food was delivered, no one checked on my table for nearly 45 minutes. I had to get up and ask the server for assistance. She finally came over, and I was able to place another food order. When my second order arrived, once again, no one came by to see if I needed anything else. I had to get up again to ask for limes. After bringing the limes, I asked the server if I could order another drink from the bar, but she informed me that both the kitchen and bar were closed—this was around 10:50 PM, while a live band was still playing. To my surprise, shortly after I was told the bar and kitchen were closed, another couple walked in and was seated. They were promptly handed menus and served drinks from the bar. I observed as they were also able to order food, despite the server telling me it was not possible. Feeling discriminated against, I stood up and expressed my dissatisfaction to the server, questioning why the other couple was being served while I was denied. Only then were drinks brought to me, but the fact remained that the couple who arrived after me was able to order both food and drinks without issue. This experience was highly frustrating and felt discriminatory. I am requesting a full refund for my meal due to the poor service and unfair treatment I received. I hope this matter is taken seriously, and steps are taken to ensure no other patrons have to go through such an ordeal.

Food is ok but the service is a hit or miss. Sometimes I get great service and others I get mediocre service. Once I had a phone order, I picked up my food and went home to see they didn't get my order correct. I called them and the girl said she read my order on the phone but she didn't. She said if I wanted to make another order but denied because I didn't want to wait 20 minutes more and drive back. I would've given a 4 if the employee didn't lié about saying about reading my order.

Our first time going to this restaurant we had a small problem due to incorrect information with a card but the manager and waitresses were super cool and solved the problem super quickly, everyone was very friendly and our waitress was super friendly and attentive, the food was delicious.

I went to eat with my partner, I asked My account stopped and he told me that it couldn't be done and the colleague didn't pay me and he told me thank you no more