Jersey Mike's Subs - Clarksburg

Incredibly friendly and accommodating staff was able to handle celiacs disease with speed and competency.Dietary restrictions: The accommodated my serve gluten allergy with ease and confidence better than my wildest dreams! They had a entire gluten free area to prepare my food at. I was thrilled!

My husband had a birthday reward to redeem, which included a 6-inch sub and a soda. He received the sub, but not the drink. This felt misleading, and when we brought it up, they said they couldn't honor the drink as part of the reward. As a result, I had to purchase the drink separately. Their customer service definitely needs improvement. On a positive note, we enjoyed the food, and they were fortunate I wasn't mystery shopping this location. We later visited a different location, and there, he received his meal along with a complimentary drink. We were pleasantly surprised and very satisfied with that experience. That's what good customer service looks like! Overall, I'm disappointed with this visit, even though the food was great and the restaurant was clean and immaculate.

When I was checking out, my order was still being assembled with toppings, and she was hurrying me to give her my phone number for points. I asked for just a moment to finish my order before paying. Overall, the service was very disappointing, especially considering they promote their staff as a winning team throughout the store.

This is the best sandwich shop in the area. The service is friendly, and the food is exceptional!

**Service:** Takeout **Meal Type:** Lunch **Price per Person:** $10–20 **Food Rating:** 5 **Service Rating:** 5 **Atmosphere Rating:** 5 **Recommended Dish:** Big Kahuna Chicken Cheese Steak