Tropicuba - Chicago

I want to give a special shout out to the owner of this establishment. I placed an order through uber eats. On my jibarito order I had to chose a cheese, it was required. Otherwise, I couldn 't add it to my cart. My daughter has a dairy allergy and can 't have cheese. So I made sure to put in the notes section of the jibarito and in the notes sections for the overall order "No Cheese Please...I had to choose a cheese to add it but No Cheese. Once the restaurant accepted the order, I called them to confirm they saw the notes regarding No cheese. The young woman confirmed and said there would be no cheese. Well, when we received our order there was cheese on it. I called back and spoke to the young woman again. She sincerely apologized and said I could come pick up a new one. I explained I am 5 miles away and have no vehicle at the moment. She took my number and called the owner. 3 minutes later she called asking for my address and said he would drive it to me and offered another sincere apology. Sure enough he delivered my daughter 's jibarito made the correct way in a thunder and lightening storm. I was irritated that after making sure they saw the notes that her sandwich still had cheese but he more than made up for it. Thank you very much for the great customer service in resolving this issue.

For my money, Chicago’s Cuban eateries provide some of the best value meals in town. On this visit, I stopped in at Tropicuba with my daughter, who lives nearby. We were in search of a quick breakfast before heading to a morning class we had booked. Tropicuba hit the mark with a super tasty, affordable and substantial bacon and egg sandwich and a delicious cafe con leche to get me going. Service was prompt and attentive. Definitely looking forward to going back when I’m not in a rush to try a Cuban sandwich and some of the many tempting sides on offer.

Great service. Excellent food. Didn’t feel rushed. I like that it’s BYOB. I think our server name was Jackie and she was great! Very friendly and helped a lot with the menu. I highly recommend!

Nice small place , great food . Have gone to both Tropicana restaurants, both have great food at a good price . Highly recommended!

I live way far out south and this is my go to spot, everytime I head back to the city. The service is great aswell as the ambience. The steak sandwiches are always on point, and the best part is the papitas frita inside it. Never a disappointment. Today I dined in and had a steak sandwich and Cafe con leche.