The Frozen Mop - Cheshire East

I visited the frozen mop with my family, 4 adults and 2 children. Lovely day so we sat outside Ordered all the meals , had to repeat the order several times , the two gentleman seemed confused After 30 minutes we asked where the food was , to be told it was been prepped. 10 minutes later it arrived and two meals were missing. The gentleman told me I hadn’t ordered the two missing meals , 100% I did as I had to repeat it twice . One of the meals missing was the little one , so we ended up splitting up the meals as she was hungry. 30-40 minutes later the meal arrived for my daughter. No apologies We then quizzed the bill . This took another 20 minutes Not once did the manager say they were sorry , missing meals , overcharged. Totally shocking It then took a phone call and an email to have the money sorted I have almost 800 reviews and I have never been made to feel in the way the manager did Not once an apology for the shocking service 100% I do not recommend and I Will not return Such a shame as I’m local

We have just been for a fabulous meal at the Frozen Mop. The food was fabulous- deserves Michelin guide The staff were so friendly and attentive A fabulous way to start the bank holiday weekend

We had come down for my bother-in-law cricket match (Sat19/8). We decided very late to go for dinner with 7 of us I was thinking it would hard to get a table. We got one at 6 o’clock and my 2 year old could play in the little playground they have before dinner. The service was very good can’t have a bad word to say about them a very polite young lady. The food was phenomenal my wife said I couldn’t have a burger again this week . So I decided to have the veggie main a bhaji this really was fantastic the flavours, textures the look Just everything I enjoyed. Yes I maybe a chef so I never write reviews but this was so good, I just have to wonder why O’why it was so deadly quiet only 2 tables in plus a couple outside. This place really is a hidden gem.

Very average experience. Sunday roast with beef..well that's what I expected..got a large Yorkshire pudding, spoon of mash, 2 small roasties, cabbage, carrot, parsnip all mixed up..2 small feather weight wafer thin slices of beef..gravy over the lot. total rip off for the price. If you want serving in a sensible time span and drinks within 20 mins of sitting down this isn't the place for you either. When a place is expensive for food and drinks you expect a certain standard across the board, this didn't deliver in any area sorry. Won't be returning for a very long time, much better places within 10 minutes drive.

We had been to this pub some months ago to attend a Wake, of which it was good. We were again in the area after a Funeral and wanted a light bite. The pub offers good parking although smashed glass in the car parking area. Seating inside or out. We choose indoors. The menu had a good variety of choice. However after placing an order of a Small Fish and Chips around 6.50, and a starter with Haddock and Cheese, the waitress returned to our table to inform us there was no haddock. The order was replaced with a Waldorf Salad, at 8.50. Two pieces of chicken, no celery was present and not even half a walnut. Great sauce over lettuce though! The walnut pieces were the size of pin heads. I pointed this out to the waitress as I could not see any, nor could I recognize the pieces of walnut they could have pine pine nuts, and when we came to pay, I mentioned the lack of celery and walnuts again, as the message had not been given to other staff. Therefore value for money: regards Salad= poor Service: average, staff were not concerned about customers, nor did we feel looked after. A disappointing visit. It was a Thursday and quiet around 8pm