Philly Pretzel Factory - Charlotte

I stop by the store atleast once a week and get some philly cheesesteak bites. Love them! Pretzels and the pretzel nuggets are delicious too. Owners are always there and they are super nice people. Store is always clean. I like that you can see where the food is being prepared. Keep it up!!!

Never been to a Philly Pretzel Factory store! Loved the rivots and the buttercream dip! Amazing. This store was so clean and staff was extremely friendly. Can’t wait to stop in again.

First time there, the owner was great explaining all about the store…our family loves pretzels…and these are amazing…. Super fresh, not doughy and the dips are an added bonus… and the prices are sooo good… definitely our new go to

Love the pretzels. Philly cheesesteak pretzels are awesome!!! Store is super clean. Chatted with the owners. Really nice people.

My mom is from Philly and has been so excited to get Philly pretzels here in town. She frequents this establishment each time she visits, but has had several negative experiences. One visit, she arrived with my three daughters when they opened, and they told her they didn't have any pretzels made yet....so why be open?! She waited outside for them to bake pretzels. Today, she called on her drive over, because she would arrive near closing. The associates told her they would be open and all was well. When she arrived, they told her they had no pretzels. She drove almost 30 minutes. How can a place that solely sell pretzels OFTEN not have any pretzels?! There was a third experience when she purchased several pretzels, which was all that they had left, and when another customer came in, they were told that they couldn't have pretzels, because it would take too long to bake them. (It was not closing time. I understand it's a niche thing, and they don't want to over bake, but this seems to be something that occurs regularly. We do love the pretzels, though!