Panera Bread - Charlotte

I am very pleased with the service I have received. I wasn't in Panera since the pandemic and I wasn't familiar with the selections. The manager had to help me and she was friendly, patient and polite. I think her name was Dara. My only problem was that they were completely out of napkins. A restaurant should never be made of utensils or napkins. Thanks for your service ladies?

This is a typical Panera location with great food and a pleasant dining experience. However, I found the staff to be less friendly compared to other places I've visited. There is plenty of parking, and it's easy to access. The restrooms are clean as well.

While the location is convenient, the food does not measure up to other Panera restaurants I have visited. They often miss ingredients in orders and take a long time to fulfill delivery requests. The quality of the food isn't impressive either. Additionally, some of the staff members are not very friendly.

Ordered delivery this morning to find out I was missing about 1/2 of my order. It happens, no big deal. But when I called up to Panera in Ballantyne, I spoke with Andy (I believe she said that was her name , and she was nothing but a delight! Found my order and immediately offered to send another driver out to correct the issue instead of just a refund. In addition, she and her team included some cookies for the inconvenience. So my daughter sends an extra thank you!!!! This location continues to be amazing every time I go. Many thanks again!! : -Alyssa

Had the pleasure of visiting this location to work on a project and compared to a couple of other locations, this place is amazing! From the tables to the microwave this place is spotless! The cashiers were extremely professional and so pleasant! The music and overall ambiance was so relaxing!! Cheers to Saad, Amy and Tiffany for doing a phenomenal job!!!