Popeyes Louisiana Kitchen - Carthage

Got my order wrong and over charged. Zero stars is my rating.

Bad service on night shift, my husband and I were on our way back in from vacation and it was 9:48pm on a Sunday night. We pulled up to place our order at the speaker box and 4 minutes went by and not a word come threw it. I decided to call see if I could get someone to answer, I didn’t get an answer on the call but I did all the sudden on the speaker box. A young man answered, then we had to repeat our order to a young lady. Well after three minutes went by after we paid for the food a girl had asked me if I wanted strawberry biscuits with crème on the inside I looked at my husband confused he informed me they didn’t have any biscuits and that was suppose to be a substitute. Asked if I’d like to wait 6 minutes for biscuits I said no. I ordered mash potatoes and 4 biscuits. I like to dip my dough in my taters lol, so with that being said strawberry crème filled biscuits didn’t sound like it’d be to good eaten that way. Come to find out after a total of 15 min of waiting they came outside to inform me no taters they threw them away and asked me if I’d like blackened chicken or popcorn shrimp I insisted for the fourth time I’d just like a refund . After another 5 minutes went by and telling two different ladies( one in a green top) we was still waiting for a refund we finally got it. O and my husband didn’t even get his drink with his order until just right before we left mind you we got there at 9:48 and left at 10:18.

Huge thanks to the Carthage, MS staff who welcomed our large group of college students with open arms! We had lunch on 2-26 and the service was fast and exceptional. Shout out to our server who deserves every accolade for her kindness ! Excellent customer care.

Use drive through where exactly.Parking: Newly filled.

The food was hot. It was okay.. the potatoes was not good.. it tasted like water