Wendy's - Cape Coral

I want to express my heartfelt gratitude to the manager who was on duty tonight. At 5:30 PM, I arrived to place an order and was cautious about my gluten intolerance. I had done my research beforehand, so I knew what I wanted to order. This amazing woman asked me if it was related to a food allergy, and when I confirmed it during my order, she immediately changed her gloves and carefully checked my food to ensure there was no risk of cross-contamination. I felt a deep sense of appreciation for her extra effort in making sure I could have a safe meal. This has been, by far, my best experience at a Wendy's ever.

I ordered the Asiago grilled chicken sandwich combo, and it was incredibly dry—so dry that it was literally cracking! The bread was burnt black, and they didn't even put any cheese on it! This is just ridiculous! I understand it's fast food and not high quality, but this is unacceptable!

I would give this place negative stars if I could. I ordered mobile by the app when I was very sick with kovid for my family. I went through the way to the window and was told that I couldn't pick up my food and that if I wanted it, I would have to go around. there was a series of cars behind me that they had already paid for my job and were rejected. then I wondered if I could pick up my order inside. I said the dining room was closed. the dining room had closed 2 minutes before. the cashier then acted as if she returned my order and gave me an entry with an order number. I was told that the medium would go back to my account within 7 10 working days. Nothing. I then called the place and was told I had to go through the app. I called the customer service through the app and waited for waiting for over 2 hours only to talk to a repressor who told me that the manager had to be at this place the one to do this return. I was told that the manager at this place gave me a call and never heard of her. not everyone is out of money. I was robbed 25. I'll never eat at this place again. bad customer service I've ever had. I haven't eaten with a wendy since.

I ordered a grilled chicken sandwich, but the chicken was overcooked and dry, and the bread was completely burnt.

Always growing up enjoyed Wendy's as the best Fast food burgers fries.. Not here ..Worst Meal ever soda machine not working.recieved cold burger with cheese not even melted ketchup tasted Spoiled sour also no napkins at station.. A Total disappointment that I had to ask for my money back for 1st time ever... Definately the worst Wendy's I ever had