Arby's - Cabot

Let’s see where do I start. I pulled up to the speaker and the girl at the drive thru was immediately rude. She seemed bother that she actually had a job to do. Got to the window and a drink is shoved in my face. I paid, got the order and left. When I got to the hotel I’m staying at and got the food out everything was there so that’s a plus. No spoon for the mac and cheese though, which was cold by the way. The sandwiches were pretty good. The fries were unsalted and cold. And lastly the cherry turnover yet another cold item. Mind you my hotel is across the street. There is absolutely no reason for a single item I ordered (besides the drink) to be cold. I usually like Arby’s but this location really needs a better leader for the team.

This place has literally turned into an unfriendly restaurant. The employees care to talk more about what they did last night than listen to your order. The last 4 times, yes 4 times through the drive thru, my order has been incomplete. When I go in to get the rest of my order, all I see is unprofessional kids ignoring the customers and it frustrates me. As a local business manager, I know the appearance/attitude of their employees has to do nothing but hurt their business. Seems to be the feeling of everyone I speak with.

You will see my previous review below, where I left 5 stars because I've never had an issue with this location...until tonight. Not trying to be a Karen, but it wasn't good. My husband and I eat here on almost a weekly basis, like I said, never really had problems before. Well, we're very unhappy with the food we received tonight. We work in Cabot but live 45+ minutes away. We stop here and get food otw home. Tonight, we bought a 4pc mozzarella stick, a classic roast beef sandwich, and a small curly fry. I'll start with the roast beef. My husband said it was the skimpiest sandwich he's ever gotten anywhere. Three paper thin pieces of meat, flat as a pancake. On top of that, the meat was dry and just didn't taste good, his words. My fries were the worst part. They were hard as rocks, and so burnt that I couldn't even bite into them. Every single one of them were burnt to a crisp. Tasted horrible. When I crushed one in my hand, it crumbled to dust. Completely inedible. The cheese sticks were the only thing that was even halfway decent. I don't feel like we got what we paid for. We live so far away, by the time we got home, there was no way to go back and have it fixed. Really unacceptable. At other places, I always check my food before leaving just to make sure it's good, which we did glance inside the bag to make sure everything was there, and it was. But, since we'd never had an issue here, didn't expect this poor of quality. I hope this gets resolved, when it does I'll restore my previous, positive review. I have pics and video of the food we received, and a receipt, if they're needed. Previous review: Arby's is awesome!! Love it!! Food is always fresh and delicious. Reasonably priced for the quality. Staff is awesome here, on point.

Staff is very friendly. Maybe the best staff of any Arby's I've been to in Arkansas. Food is okay, but you know what your getting if you have already made up your mind to go to Arby's. I will say Arby's hands down has the best mozzarella sticks in the fast food game.

Frankly, this is the worst Arby's I've ever been to. The fries were cold, the meat wasn't warm and had a bit of a chewy texture to it, they didn't put much cheese on the sandwich either, every other Arby's I've been to that's never been an issue. The employees were polite, that's why I gave it 3 stars instead of one, but I won't be going back.