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フィードバックを提供するWe arrived at the Box Hill Motel on a Saturday in December after driving from Sydney. We chose this motel because they offer free WIFI for guests. When we asked the manager, Sue, for help setting up our computer, she said there was no one available and gave us a phone number for assistance. After trying to call the number and being put on hold for fifteen minutes, the connection was lost and we had to redial multiple times. We contacted the manager for help, but she implied that the issue was our fault and suggested we check out if we were unhappy. This was not the level of service we expected from a motel manager. Despite eventually resolving the issue ourselves, we will not be recommending the Box Hill Motel due to the poor customer service we experienced.