Poppies - BROMLEY

I enjoy meeting at Poppies, as it is a relaxed and not too noisy place. However, I was surprised today when I ordered soup without knowing the price, only to find out it was £6.50 just for the bowl. I also asked for gluten-free bread due to my wheat intolerance and was informed at payment that I would have to pay extra for it because the server had to go to Sainsbury's to buy the loaf and took a bus to do so. This explanation seemed unnecessary, as I should not have to cover her transportation costs. In my experience, most restaurants offer gluten-free food substitutes like bread at no additional charge. In the end, I ended up paying nearly £10 for a small soup, 2 pieces of bread at an extra £1.30, and a weak tea. This practice is not acceptable to me, so I will only be ordering drinks from now on at Poppies, as I do not wish to be penalized for my allergies.

Disappointing Turkey Sandwich does not really describe it. Christmas Specials board stated Turkey and Stuffing sandwich £8.50, thought for that money it would be carved Turkey. When it arrived I was totally shocked to find one slice of processed Turkey, of very poor quality. For this price it should be decent quality, they have a total cheek advertising that as Turkey. Do not get fooled by the Christmas special as there is nothing special about it. They should be ashamed charging £8.50 for processed meat you can buy all year round, needless to say I won’t be returning.

We waited over 35 minutes for our sandwiches despite there being few other customers in the restaurant. We were told that there was a backlog of orders. The couple next to us ordered a sausage sandwich but received bacon instead. The restaurant seemed disorganized and slow. When our sandwiches finally arrived, they were not presented nicely and tasted mediocre.

Rude and aggressive staff member: Shopping visit for Christmas stuff really soured by a member of staff (middle aged lady, short grey hair , who shouted at my son 'to keep his mask on ' when he briefly unhooked one side to make a phone call. She continued to rant at us in an aggressive manner and then went and pointed us out to a large male member of staff (presumably 'the muscle ' with the clear implication that we were trouble makers. Speaking as a medical professional who has been dealing with infection control in a clinical setting for the last 9 months I applaud Thompson 's rigorous implementation of Covid measures but as we were more than 5 meters from anyone else in an almost deserted section of the shop and it was clear what my son was doing her approach and 'prison guard ' tone were quite unnecessary, (especially as I was about to spend £150 in her shop! . Dealing with people in that way does not help the situation! I am more than happy to take my future business elsewhere. (just read through other reviews and several mention 'a rude older lady staff member '...so I think this is probably the same person?

I visited the coffee shop this Sunday and was pleasantly surprised. I had a tea and a tea cake served in beautiful little tea pots. The service was very fast and with a smile for a young lad. It was my first visit and I’m looking forward to taking my mum there soon.