Brunel Raj - Bristol, City of

Thirty minutes later, the manager and his staff began clearing our glasses and giving us obvious signals that they wanted us to leave, despite some of us still having full drinks. We were not offered dessert or coffee. The manager then informed us that he needed the table back at 9:30pm as new customers were waiting. It was not communicated to us beforehand that we only had the table for an hour. The manager was unapologetic and blamed us for overstaying the booked slot when we pointed this out. Feeling unwelcome and shocked by the staff's behavior, we decided to leave. This experience completely ruined our evening. Despite being loyal customers for around 20 years, we will not be returning. It is evident that the restaurant has lost its way in terms of service and food quality. My recommendation for the restaurant would be to evaluate the current manager and the negative culture he is fostering among the staff at what used to be a welcoming and reliable Indian restaurant.

I had a reservation and arrived on time, but was seated 40 minutes late. The staff blamed the customers for the delay. Both of the toilets were broken and we were allowed to use the men's restroom without flushing, also blamed on the customers. It took an hour for our food to arrive. When we went to pay, we were surprised to see an extra £25 added to the bill. Initially, the staff argued about the charges, but then claimed it was meant for a different table when we questioned it. This was my fourth visit to the restaurant, but I will not be returning.

I am very disappointed as this restaurant used to be the top choice for Indian cuisine. I will not be returning again. The quality has decreased and it was only after we left that we realized everyone else felt the same way.

Amazing.flavourful food and super friendly staff the massala was delicious we went on a Monday evening and it was quiet. but the atmosphere was lovely and the staff were very attentive and accommodating.

Always a great meal from brunal raj restaurant.I have so many times and always been spot on for a curry.recommend to others who all say think the same.