Frankie Benny's - Bristol

We had a table of six yesterday and we were served by Steve (I think this is the name on the receipt) and he was just the most genuine and lovely server we have ever had in a restaurant. He was patient when my daughter spilt a drink and very quickly replaced it, one of our meals came out with normal fries instead of sweet potato fries and that wasn’t a problem either he just replaced them. My daughter has sensory processing difficulties and spilling a drink on herself is cause for meltdown but everyone remained calm in the situation instead of making a fuss, including Steve (without knowledge of her difficulties). I was able to take her away from the situation and come back to the table with a happy child. He also crouched down and spoke to my toddler and made him laugh. The food was lovely, but the service was just impeccable and we will be back!

Sadly Frankie Bennys is no longer a go to place for us. 10 years ago, the decor was much nicer as it tried to ape the old school Italian American restaurants of the 1950 's, but today 's decor is bland and uninteresting. The wait for food was well over an hour, not remotely enough kitchen staff to cope, glad we didn 't have the starters as that would have dragged the night on even further. The menu? A shadow of what it used to be, and £17.90 for a double burger and fries is Steak prices. £3.90 for a large Coke is beyond ridiculous, cheaper to drink alcohol. The food was simply OK, there isn 't the choice their used to be, no more Little Italy Mussels, the pizza whilst freshly made wasn 't exactly filling, not very large and thin. I wouldn 't mind so much, but in the past it was quite expensive to eat there but then they had a much broader menu, today, not nearly as much and yet for four of us and a small child, our bill exceeded £100, and that was no starters and no desserts. The problem for me is I don 't see Frankie Bennys justified in charging that much anymore, it all feels very corporate chain, certainly not the same as a small independent restaurant that could charge that much, it feels like a slightly posher experience than Burger King or McDonalds. End of the road for us, our last time.

Amazing food and such caring and friendly staff. The meals arrived quickly and the cocktails and milkshakes we ordered were perfectly presented! The head chef Anna was excellent at accommodating my dietary needs and was very friendly whilst discussing the matter. On top of this, the portions were generous and the price was very reasonable. I would definitely recommend Frankie and Bennies the service was phenomenal and I will be back very soon! 10/10 Dietary restrictions: The kitchen and chef, Anna, were amazing at accommodating my dietary needs.

Very poor quality spaghetti no sauce or meat content child portion.server laughed at it only six people in the restaurant, hurry up and close Food: 1 Service: 1 Atmosphere: 1

Food was great , service was excellent Food: 5 Service: 5 Atmosphere: 3