Frankie Benny's Merry Hill

The atmosphere was lovely, with pleasant music appropriate for birthdays, but there were several issues. They couldn't find my reservation, so I had to show it to them on my phone. The service was slow, and our meals arrived at different times. Additionally, there was a mistake with the bill, where I was incorrectly charged twice for the same dish. My son's meal was dry, so he ended up eating mine. Overall, I won't be returning.

We visited the restaurant several times, but after our last experience of poor service and food, we decided to give it another chance. Unfortunately, the experience was even worse than before. Both my son and I ordered carbonara, which was swimming in grease and had barely any sauce. The waitress acknowledged this and offered to replace it, but the alternative dish took a long time to arrive, and by the time it did, my wife had already finished her meal. Additionally, my wife’s chicken dish was unsatisfactory, as it was extremely dry. Being a type 1 diabetic, she had very few options and had to eat what was available. We will not be returning and would definitely not recommend this restaurant to anyone. It was a very disappointing experience!

After about 10 minutes, we were seated. While our drink and food orders were taken fairly quickly, our starter took an unusually long time to arrive, especially considering that other tables, who were seated after us, received their appetizers before we did. When our main courses were finally served, I realized I had no cutlery! I attempted to flag down a staff member to ask for some, but after receiving no response, I had to borrow some from the table across from us. When we finished our main courses, we asked for the bill. Unfortunately, when the waitress brought it to us, a glass of wine accidentally spilled all over me, shattering and scattering pieces everywhere. Once again, we struggled to get anyone’s attention for help. Overall, we were very disappointed with the service that night. While the food was quite good, our experience left us feeling reluctant to return anytime soon, despite having enjoyed dining at the Merry Hill Frankie & Benny's in the past.

The atmosphere is what you'd expect, with nice music playing for birthdays and an overall pleasant vibe. However, they couldn't locate my reservation, and I had to show them proof on my phone. The service was slow, and the food that we ordered together came out at different times. Additionally, the bill was incorrect, as they charged me twice for the same meal. My son found his food dry, so he ended up eating mine. Overall, I don’t plan on returning.

We have visited this restaurant several times, but after our last experience with subpar service and food, we decided to give it another chance. Unfortunately, it was even worse this time. My son and I ordered Carbonara, which was overly greasy and lacked sauce, a fact that the waitress acknowledged. We requested a different dish, but it took a long time to arrive, and by the time it did, my wife had already finished her meal, so we ended up leaving the second dish untouched. My wife's chicken dish was also disappointing, as the chicken was extremely dry. Being a type 1 diabetic, she had limited options but to eat what was served. We will not be returning, and I wouldn’t recommend this restaurant to anyone. Overall, a very disappointing experience!