Konch's Kafe - Brentwood

Really rude customer service from the older lady working there. I went there today, 14th December with my friend and our two babies and prams. My friend put her pram in the cupboard from the very nice two young ladies working there as her baby was sitting in a high chair. My baby was asleep so I had him in the pram and in one of the pathways, I mentioned to the girls I would move him if the tables near us become full for you to serve but at the time most tables were empty. Shortly after our food arrived an older lady came up to me and asked if there was a baby in there, gesturing to the pram to which I said yes and I would move if you get customers. She proceeded to say it’s a fire exit, (which there are two pathways to access the door), and if there was a fire she would be ‘the first one out’ gesturing towards my pram she would plough through it to exit. We suggested to move to the other side because our side has a Christmas tree behind so very little room but she said no no, eat your food. What a shocking statement to make to a mother that you would do that to her child to get out the door. Others customer heard and some looked at me in sympathy because it was a vile things to say. Our coffees never arrived thank goodness, so we ate and left. I felt unwelcomed with my baby and made to feel a nuisance. Not a nice experience and felt her eyes looking at me the whole time we ate. Don’t bother going if you have childrens or certainly not when the older lady it there!

Very clean and friendly cafe serving a great breakfast. The best breakfast tomatoes I have ever tasted. Very good value for money.

Came here recently for Breakfast with Family, a mix of adults and kids. Food was served quick and warm and with a smile, the staff seemed all round very good and attentive. The Breakfast options are varied and fully customisable. The food itself was the perfect balance of that much needed greasy spoon but quality at the same time. The picture is Set 4 Black Forest with a fried slice. Highly recommended would come again in a heartbeat.

First visit thoroughly enjoyed the food and eating areas and toilets were ultra clean, definitely be back

Food always very good friendly staff good service very efficient recommend to eat here 100%., always got time to have a chat