Great Wall - Brentwood

Excellent. Best take away in our area. Always within the time slot given. Portions are brilliant size. Always hot upon delivery

I have been a regular customer of this Chinese takeout for the past 2-3 years, and have usually been satisfied with my orders and the delivery service. However, in recent weeks, I have noticed a decline in the quality of the food and service. My last order of shredded duck was overcooked and dry, leading me to make my first complaint. Unfortunately, the person I spoke to on the phone was rude and unresponsive to my concerns. Due to this negative experience, I have decided not to return to this place and will not be recommending it to my friends.

I used to really enjoy this Chinese restaurant, but my recent experience was disappointing. I placed an order at 6:30pm and was told it would be ready in 45 minutes. However, after waiting over an hour, I realized that my order was incorrect. When I called to explain, the male staff member was rude and insisted that we had not ordered the items in question. He even suggested that we would have to pay extra for their mistake. When I asked to speak to the manager, he abruptly hung up on me. After calling back, the original lady who took the order admitted the error and promised to rectify it. However, after another hour of waiting, we were informed that we would receive a discount on our next order but would still have to wait for our food. The customer service was absolutely shocking and as a result, they have lost our business.

I just threw away most of the Chinese food we picked up tonight. The crispy duck was tough and overcooked, the crispy breads were soggy, and the seaweed was wet instead of crispy. The king prawn dish was disgusting and the spare ribs were also overcooked. I have never written a negative review before, but I felt compelled to warn others about my experience. I called the restaurant to let them know about the poor quality of the food. I would not recommend ordering from this establishment.

The best takeaway service in the area, we've used it for several years and the food has always been excellent. Delivery is generally very prompt too.