El Pollo Loco - Brea

I just got a double chicken tostada to go from the Brea location. The chicken is mostly burned ends and it is all dry!! When I took the lid off it smelled burned. I had a coupon for $2 so I paid $10 for a dish of ****. I don't expect it to look like the picture but this is not even close! If they put a picture of my meal on the menu, no one would order it! I wish I hadn't! I was really looking forward to it. : retro emoji)

Monday 4/29/24 Dinner at El Pollo Loco in Brea. I’ve ordered the new Shrimp Chicken tostada. The shrimps were good.The service staff was unhelpful when ordering and couldn’t answer questions on pricing to make it a combo. He referred me to use the kiosk to order and check pricing.The cilantro dressing isn’t enough for the tostada so I’ve asked for one more and was informed that it would cost an additional 60 cents. I’ve spent $15.50 on my meal already. With this amount there are many restaurants that serve better foods and provide better customer service. The horchata drink machine ran out so I couldn’t get the drink I came for.The restaurant was cleaned, well lit and played nice music.The customer service was lacking and the cost of foods were high.I would not come back to this El Pollo Loco in Brea until they train their employees to better serve their customers.David YoungRestaurant Enthusiast

My wife and I have been wanting to give this el polo Loco a try again since our last experience was not a good one dry overcooked chicken I guess somethings never change. Chicken was extremely dry and burnt on outer corner. I guess I will have to continue to drive down to the el polo Loco on Anaheim and ball road. They know how to cook chicken.

Would be great if they could get the orders right. Asked for no bean. Got bean's. Third time in a row.

Drive thru has great service fast and friendly!!Every time I go for lunch I guess you can say I’m a regular and recognize me they know what I get and that’s great cause it’s fast and ready for me to go eat and enjoy my lunch ??