Hong Hu - Bolton

Well, we have used Hong Hu for some years, the food is always good, but the service has been going down hill. We wouldn’t mind if we were told it would take an hour for the food to reach us, as we could decide if we wanted to wait or not, sadly we are often promised a delivery that then takes twice as long to arrive. Today, after waiting over 60 mins, I called to check where the order was, firstly I was told 10-15 more minutes as its still cooking, when I said ok, cancel the order, I was told the delivery was already out, delayed as the driver was late? If you are going to tell a story, keep it consistent. Sadly we well not be giving Hong Hu another chance, they have had many, but fail to deliver, and really do not seem to care about the customer. Such a pity, as the food is good. Dissapointed Customers in Horwich

Having positive experiences with Hong Hu .my two friends and I ,ordered for delivery from the new menu. I ordered from the Ok Dishes section. Which states deep fried in batter as the heading and lists a choice of beef, chicken , prawn ,and pork .so I ordered pork and some chips to go with it we quoted the numbers on the menu. My friends chose crispy beef with egg fried rice and chow mien with three different meats in it . When the order was delivered .there was no receipt so at first hand ,couldn’t confirm what we had ordered we had reckoned the cost and the girl we spoke to confirmed that ,so we gave the delivery man that amount along with delivery cost and a tip on dishing mine out ,I soon realised I had been given king prawn in batter which I loathe. My friend with the chow mien found there was no meat in her noodles. I rang the shop and was told they don’t do pork in batter.when I explained that there ok menu was misleading sh e said sorry .i asked to be delivered something in its place but she said I would have to pay again which I found unreasonable as it was their mistake. I got nowhere and she insisted my friend who placed the order said prawn which we all knew was untrue as we heard her. Very disappointing. The friend with the chow mien was so disappointed she went to the shop and showed how there was no meat in the dish .the girl found the receipt and said she had ordered and been charged just for soft noodles. She fought her corner and said we had given the delivery man the money for the more expensive chow Mien. The shop was full of customers and it was embarrassing but in the end they said they didn’t want her to be disappointed so they gave her the right dish she had ordered . I though, am still disappointed . I think part of the problem was the poor communication .i expected more from you Hong Hu and won’t be using you again

Having recently moved to the area, I have decided this is my favourite takeaway place. Great vegetarian options and very tasty! I will recommend and definitely will be back

Never really cared for Chinese food but on receiving s takeaway leaflet the choice looked amazing. We opted for Lucky Box A with additional mushrooms. It came to £17. Unfortunately they don't take card payments and I was about 50pence short in my cash. The lovely lady let me off what I was short of which was very kind. We waited about 6 minutes only. Well what a feast we had plus free prawn crackers. There was so much left that we had more than enough for tea the next day. Will definitely go again

Mongolian style chicken/beef are amazing!! One of the nicest Chinese dishes I’ve ever had. Food just seems fresh and not greasy in the slightest, light on the stomach and delivery is usually around the time they say. Gone better recently than earlier this year.