Wendy's - Bloomfield

Very disappointed in service, lack of management. Employees arguing about performing their tasks. Customers shaking their heads in

Server was very nasty, not friendly at all, she is the same each time I have encountered her. Very rude person . She should not be working with the public.

DETAINED AGAINST MY WILL!! Granby Street Wendy’s will never see another DOLLAR of my funds! I visited Wendy’s late this evening via the drive-thru. Upon entering the drivethru I recognized tall steel cones barricading drivers into the single drive thru lanes. Once a vehicle enters the drive thru, there is NO POSSIBLE RECOURSE to exit. After waiting 25min to reach the intercom I placed my order. Twenty five minutes unable to escape or reconsider this decision. I was not informed of any abnormalities or extenuating circumstances that might delay my order. Cars began piling up behind me as I waited at the intercom for the vehicles in front of me to advance forward. Another 50 minutes elapsed without me reaching the drive thru window!! FIFTY!! I had long since decided to abandon this order and pursue other avenues however the tall steel structures surrounding the drive thru lanes prevented any vehicles from exiting the drive thru. Ultimately well over an HOUR of my time and fuel was wasted as I awaited the opportunity to be released from the Granby St Wendy’s drivethru. Unbelievable!!

Went to Wendy’s for lunch and ask for a chicken sandwich biggie bag. I asked the worker who makes the sandwiches to please change her gloves because I have a pork allergy. She stated she just change her gloves and continue to make my sandwich. I stated to the worker. When I walked in them were the same gloves I seen she had on. I then stated could she remake my sandwich and change her gloves. She walked away from making my sandwich and another employee went to change her gloves and make my sandwich. This is unacceptable and I will be talking to a general manager.

BAD. EVERYTHING was awful. From the food quality to the customer service. The employees were extremely rude to each other and didn’t even acknowledge us as customers. Definitely do not recommend this location and will not be ordering from here again.