Cracker Barrel Old Country Store

The waiter who served us was pleasant, courteous, and respectful—overall, it was a great experience! The food was also excellent. However, I did encounter an issue when I arrived. I was informed there would be about a 30-minute wait, but after waiting for 45 minutes, I inquired about my table for two. At that point, I was told that if I needed a table for two, it would actually take another 30 to 45 minutes. I reminded her that I had been among the first to arrive, and many others who had come after me had already been seated. Additionally, it seemed that my reservation had been conveniently misplaced. Once I reminded her of my situation, she miraculously "found" a table for my boyfriend and me and seated us. While I don’t mind waiting, it was the inconvenience that dampened the experience. Furthermore, the hostess who seated us made a comment to a few guests about why we wanted to eat there in the first place, which wasn’t very welcoming. She was the only staff member who didn’t make us feel appreciated.

We had a delightful experience at the Cracker Barrel on 280. Our waitress, Ms. Candy, was exceptional. She displayed remarkable patience with a rude customer at the table next to ours. She was very thoughtful, regularly checking in on us and always asking, "Is that everything?" before leaving our table. As locals, we truly enjoyed our time there and will definitely return. The pecan pancakes and country ham were absolutely delicious!

Absolutely delicious every time we go! Just a heads up: if you arrive after 9 AM, expect it to be quite crowded.

I've eaten at this location an average of 10-30 times per year since it opened. Over the years, the quality of service/food has jumped from 1 to 5 stars depending on time of year and who is managing the store. Right now, Sep-2022, its above average. most of the staff are pretty nice. Due to the location, it has to be good to keep customers since there is a lot of competitionin this area of town.

We typically really like Cracker Barrel and have it as a staple for family lunches. Unfortunately we had a bad experience at the Colonnade location recently. We had a larger group (8 adults) and the wait was 45 minutes which was fine, but we weren'tnotified that food was taking an additional 30-40 minutes to come out of the kitchen until after we waited for the table andplaced our order. We had two infants with us so being able to understand and plan our timing was very important. We ordered andwaited for the 30-40 minutes like we were told and but the food took over an hour to arrive. By this point we had been at therestaurant for two hours which was much longer than we anticipated. Once the food did arrive it was cold because it had beensitting on the warmer for so long. We did voice our concerns at the restaurant and receive a discount on our bill but it was notoffered apologetically. I fully understand staffing shortages and know that Sunday after church rush must be incrediblydifficult on a restaurant like this, but I would have appreciated knowing the expected time up front. I would have been able tobring in bottles for the babies or prepare better had I understood what they were facing. They also are catering to to goorders. We would see countless to go meals leave the kitchen while everyone in the dining room waited. I please ask themanagement of this restaurant to take a look at the scheduling of staff and order volume for both dining and carry out to see ifit balanced and offer timing expectations for any wait associated with a visit up front. Thank you