Big River Grille Chattanooga/hamilton Place

Made reservation for 7:15 and showed up at 7:05. Was put in a call/wait list, but was seated before reservation time. I had to get the Manager because we were not being waited on. We were seated approximately 12 minutes and others were being seated and orders taken. Manager promptly rectified the issue and gave us appetizer for free. The meal was very good and the rest of the time we were taking care of.

The reservation we made did not mean anything to the restaurant. The food was okay, but had nothing special going for it.

This restaurant did not honor our reservation, or anyone else 's that night. More than disappointing as we confirmed the reservation that day by telephone. When we arrived we were told there was a 90 wait and they would add us to a list. When I stated, I guess reservations don 't mean anything here. , the host responded sarcastically, Yea, guess it sucks. I 'll never go back.

Had reservations for Valentine’s Day. Food was very average. After a 20 min wait they wanted to sit us at a half table/ half booth. We said that was fine...until we sat down. The place they tried to sit us was a long booth where other people were practically sitting on top of us. Hoping to have a quiet romantic dinner for this special day, we declined these seats. Then they ended up sitting us in the back with a softball team. It was extremely loud and not what you would hope for on Valentine’s Day, but we tried to make the best of it. All in all everything was just very blah. Probably won’t go back unless I’m in a super loud group that I wouldn’t want to take somewhere very fancy lol

The server Maddie (Madelyn) Trainee Emily were OUTSTANDING in the level of table service they provided me during my late afternoon 6:00pm dining experience. Also manager Alexandria stopped by to ensure everything was going as expected. I only had an appetizer of Chicken Wings done Extra Crispy along with a soft drink beverage and the service wings were done perfectly. The pace of the appetizer and beverage refills were on time, thank you Maddie, Emily Alexandria.