Dunkin' - Billerica

I ran into the same situation the 729 Boston Rd. DD. in Billerica. The person at the drive through would not wait on me even though the dining room was closed. 2:00 PM on Sat. Sept. 11. He was very rude and argumentative. I was trying to order a Matcha Latte...Never again!!!

These jackasses are open from 7-3. That's it. I always used to go and get my wife coffee on my way home. This dunks is where I would go. Now they're losing business even more. A Dunkin' Donuts franchise is basically the ability to print money around here. Get a clue owners.

The drive-thru service is a bit slow, and they did mess up our order once, but they corrected it afterward. I had the iced caramel macchiato with milk and a Boston cream donut, and both were enjoyable.

I had a disappointing experience at the drive-thru with the redhead named Yavi. I've been a regular at this location, visiting daily, but she has never greeted us or offered any polite gestures like "hello," "please," or "thank you." On one occasion, we witnessed her yell at a customer to drive up despite the speaker being broken, and everyone having to wait for over 30 minutes. While this Dunkin' is the most convenient for me, I’m seriously considering going to a different one in the future. Our orders are often incorrect or slow, and when we ask her to double-check the bag or confirm if something is included, she acts annoyed, as though she isn't being paid to help us as customers. Additionally, she tends to mumble and avoids making eye contact, making communication quite difficult.

Place is absolutely terrible not only did i wait inline for my coffee for 25 mins but my coffee tasted awful