Columbia Family At Prospect - Berwick

Dear [Restaurant Name], I hope this message finds you well. My mother and I have been regular diners at your restaurant, and I wanted to share my recent experience as it has been difficult for me since my mother passed away last week. On December 16th, I visited your restaurant and attempted to use a gift card my mother had received. Unfortunately, I misunderstood the card's terms and discovered that it couldn't be used for a free meal as I had hoped. This was upsetting for me, especially given the circumstances. Additionally, I was quite taken aback by the attitude of one of your staff members, who simply stated that I still needed to pay. While I understand the need for policies, I felt that a little sensitivity would have gone a long way, considering my recent loss. I have always enjoyed dining at your establishment and hope my feedback can help improve the experience for others in the future. Thank you for your time. Sincerely, [Your Name]

Dear [Restaurant Name], I hope this message finds you well. My mother and I have been regular patrons of your restaurant for quite some time. Unfortunately, my mother passed away last week. Yesterday, December 16th, I decided to visit your restaurant using one of the gift cards she had received, thinking it would be a nice way to honor her memory. To my surprise, I learned that the card did not cover the total amount of my bill at that time, which upset me. What added to my disappointment was the attitude of one of the staff members. She informed me that payment was still required, which felt harsh considering my situation. Despite this experience, I have always enjoyed dining at your establishment in the past. Thank you for your attention. Sincerely, [Your Name]