Istanbul Kitchen Bedford

I have ordered from this takeaway several times before, but the meal I had this evening was terrible. It was heavily overwhelmed with chili peppers, which completely masked the flavors of the food. When I contacted the takeaway to discuss my disappointment, I was interrupted and blamed for mixing up the different dishes on my plate. Despite ordering the same dishes from this takeaway weekly for the past year, we were unable to eat any of it due to the extreme spiciness. The lack of customer service was shocking, and I will not be ordering from this takeaway again. I do not recommend it to anyone. While I understand that mistakes can happen, a responsible business should take responsibility and make it right, rather than blaming the customer.

I ordered food for delivery and it arrived 1 hour and 20 minutes late and cold. When I called the restaurant to let them know, they insisted that the food left the kitchen warm. I politely explained that it may have left warm, but it did not arrive warm as I had to reheat it in the oven and microwave. They did not offer to replace the food, take it back, or refund me the £52 I paid, which is a violation of my consumer rights. Instead, they were rude and kept insisting that the food left warm. Poor service, and they have lost me as a customer.

The last two times we opted for delivery or takeout from our usual restaurant, it was very slow. This time, it took over two hours, which I understand may be due to the impact of Covid-19 causing them to be busy, but this is unacceptable. Additionally, the food was cold. It's time to start looking for another restaurant to order from.

Our usual place was closed so decided to try out the Shanghai kitchen. Went in and ordered and the food was ready almost immediately (which made me slightly dubious) but still the food was hot so took it home to tuck in. The egg fried rice was beautiful however cutting into the chicken balls they were pink on the inside which is immediately off putting and the chicken in the ‘chicken with cashew nuts’ was barely cooked and slimy. We packed all the food back up and returned it to the takeaway where they refused to give us a refund stating/shouting/arguing the food was cooked fine. The two chefs came out shouting too. Very upset with the service and after 20 minutes finally managed to leave with my refund. Would not recommend unless you’re fond of undercooked chicken and rude staff.

Served me raw chicken in two dishes. Took it back to complain. Lady at the counter understood. Chefs then start shouting at me telling me the food was fine. Clearly not safe to eat here.