Papa John's Pizza - Bechtelsville

I usually find great deals at your restaurant, and the staff in Bechtelsville are always very friendly. It's my family's go-to place, especially for the new papadilla, which we all love. Additionally, don’t forget about your rewards program; signing up for the bonus club earns you points for future visits.

I just left the restaurant and I’m quite disappointed. I ordered three cakes at 9:50, and by 10:00, my card was charged. Around 10:30, a staff member called to inform me that the delivery driver—who is a girl from their delivery service—wasn’t back yet, so they wouldn’t be fulfilling my order until she returned. However, they had already processed my payment as if they had completed my order. I ended up waiting for 40 minutes only to receive this news. I have the timestamps to confirm everything. This was at the Bechtelsville location, and the management here is just poor. They should have called me right away to let me know they couldn’t fulfill my order so I could make other arrangements. I’m a local customer who orders frequently, but tonight's experience was really frustrating. HMMMMMM.

My wife loves the thin crust garden pizza, while I prefer the regular crust. I'm curious why anchovies aren't available as a topping? The manager was really helpful in accepting a BOGO voucher from last month that I couldn't use online.

So... it was okay for an employee 2 weeks ago to be eating (touching his face to then immediately touch the computer and MY FOOD without washing his hands... But I came in without a mask and was given snarky remarks (it's illegal... feel free to educate your staff on cross contamination and the actual laws! It is not illegal to not wear a face mask if you have underlying health conditions...

Very rude. Always forget the extra dipping sauces that I pre pay for. Never an apology and never offer any way to right their wrong. Will be a Dominos customer moving forward!