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フィードバックを提供するThe food was cold, the wait times were lengthy, and the location was not ideal. I would recommend going to the one in Beckley instead.
Now, regarding the wait time—it wouldn't have been a big deal if our entire order hadn't felt like it came straight from an icebox, and to top it off, they forgot a taco in our bag. In hindsight, I’m glad they did forget it, because after consuming the food, I was not happy. The only warm items we got were our cold drinks. The next morning, I had to call out of work due to severe stomach pain that was so bad I nearly fainted. We also tried to contact customer service, but without any success. If you're considering going to Taco Bell (which I don't recommend), I suggest visiting in the morning—or better yet, just go to Wendy’s, which is right next door and actually prepares your food to order after a certain time.
The service was extremely slow, both at the drive-thru and the counter. There was only one employee trying to manage everything—cleaning, preparing food, and taking orders—while the rest of the staff stood around chatting and laughing. To top it off, the bathrooms were in terrible condition; I was actually worried about catching something if I used them. If I had ordered inside instead of through the drive-thru, I definitely would not have chosen this place. They claim to be under new management, but I’ve heard that before—this is the fifth or sixth time! Unfortunately, I don't see any improvements.
I don’t even know where to begin with this one. I moved to Beaver a few months ago. We’ve been here 3 times total (including tonight) and the first 2 times were great. Food was hot fresh, service was quick, etc. I always place a mobile order because I feel it’s easier for everyone. I placed an order tonight for 2 boxes, 3 burritos, 2 drinks, and a couple soft potato tacos.The amount of disappointment from the drive thru to my house less than 2 minutes away. The service.. it was like they were mad that I had placed an order. One worker was leaning against the window on their phone the entire time. Got my food after maybe 6 minutes which was fine because I had a big order. I drove the 2 minutes home and was ready to eat and wow.. not a single thing was warm in this bag. I mean it was ICE COLD to the touch.Chalupas are normally hot and soft.. the way mine was it was like they premade it, tossed it into the fridge, and then served it to me when I ordered it.Needless to say, I spent $32 and it was just wasted in my opinion. I will not be back.
Last several times I’ve been there they have left something out of the order.