Mcdonalds - Banbridge

Awful experience. The food was always cold and they never have a full menu or McFlurries. Today, the coke tasted like perfume. This was my last visit, I won't be going back.

The fries and burgers at this restaurant are often served cold, and even the tea was not temperature-appropriate. However, during my recent visit, the food quality had improved. The young staff members are friendly, but the overall management standards are lacking. It seems that returned or leftover items are being served to customers, and the male toilet was unpleasant. Unfortunately, I cannot recommend this establishment due to the recent decline in quality.

My meal was ordered from McDonald's site online for delivery. The chips were cold and limp. The burger seemed to have imploded and fell apart in transit and it was barely warm to the touch. The tea wasn't warm at all. Maybe McDonald's need to store ordered foods better and maybe couriers need to deliver fewer addresses that adds to the time. So unimpressed it went in the bin.

At ten past nine am on the 14th of March I called into McDonald’s at the outlet Banbridge . Having ordered a bacon roll meal with extra hash browns,large Diet Coke and large cappuccino I paid and proceeded to the pick up window of the drive through. On being handed my order I noticed the Diet Coke was missing and drew this to the attention of the staff member. I was informed very abruptly that the Diet Coke wasn’t on my order and was shown a copy of the order to confirm this. She then walked away without another word and continued with her duties. I sat in my car thinking she was organising the Diet Coke and I prepared to pay for the missing part of my order when she suddenly appeared at the widow and again informed me rather rudely that the Diet Coke was not on my order, I hadn’t paid for it and that as she had no way of processing a payment my only options were to either come into the restaurant or drive back round and reorder it. She then quickly left without so much as a basic sorry for your inconvenience. Now anyone can make a mistake when taking an order but this staff member who I think was some kind of supervisor made me feel that I was trying to con the restaurant out of a large Diet Coke and offered me no alternative except to leave my car or drive round again and reorder. She was very unhelpful and bordering on passive aggressive in her manner. I think she missed the day they did customer service training because normally I find the staff really pleasant and helpful.

Staff at counter were extremely helpful Howe shortly after placing tge order the lady came down to my table to inform me “the team were being strange and would not add the requested sauce” When the meal arrived the chips were less than 1/2 full and no sauce had been asked as I had requested. I was between business meetings and didn’t have the time or the patience to complain or request to speak with management. Shocking attitude from the staff making the burgers. Recommend eating at an alternative McDonald’s restaurant such as in Newry or use any of the other eatery’s at The Boulevard in Banbridge. Proof of purchase will be uploaded.