Renegade Burrito - Aurora

I was a huge fan of Big City Burrito, and this place comes pretty close to it. It used to be affiliated with Big City, but now they're forging their own identity. My only complaint is that I wish they stayed open later.

I experienced an unreasonably long wait for a place that operates on an assembly line style. When I tried to place my order, the first staff member I encountered corrected me about what I wanted, and then informed me there would be an extra charge for an advertised item because it included guacamole. That’s fine—it's just a dollar—but it felt rude to be corrected as a customer. As I moved down the line, the next employee seemed less knowledgeable about how to prepare my order, so I had to point out items to get them included in my burrito. When I reached the checkout, the cashier asked if I would be dining in, and I responded yes. However, he proceeded to wrap up my food as a takeout order anyway. I told him it was for here, but he basically grabbed my credit card before I could mention that I also wanted a drink. It felt as if they don’t care about their sales and that I was being rushed to leave the place. So, I suppose once I finish my meal, I’ll do just that. While the food is good, the service is completely unacceptable. Edit: I followed up on the owner's response but have never heard back.

I visited for the first time and enjoyed my meal, but the service left much to be desired. It was quite impersonal—almost nonexistent, really. The cashier only asked for payment and didn't engage at all. Because of this, I changed my rating from 4 stars to 3. I'll return someday and update my review.

Unbelievable choices in burritos. Jam packed full. Very tasty. Sign up and they will text you 2 for 1 specials! I love it and I'm not usually a burrito girl as they are normally too spicy. This place is great !

The renegade chicken was decent at best. Hardly any flavor and it was cold. Actually, everything was cold. It was a big burrito but it was so bland. Spend your money at a Moe's or Chipotle if you want better quality. Customer service was good though.