Pizza Express Ashford

My husband and I recently visited this restaurant, and it was not very busy. There were only 3 other occupied tables inside and 3 tables outside. After being seated and given menus, we waited about 15 to 20 minutes before being asked about drinks. Once we placed our orders for both drinks and food, we noticed that the restaurant quickly emptied out, leaving only 2 occupied tables, including ours. When our main course arrived, we were the only customers left in the restaurant. It took a while for our plates to be cleared, and when my husband asked for the dessert menu, there was a long wait before he could order. Despite the increasing busyness of the restaurant, there were plenty of staff available. Overall, the service was slow considering the lack of customers. We have visited this restaurant several times before and have never experienced such poor service. On a positive note, we enjoyed our meals. The pizza I ordered was the best I have ever had, it was delicious. Come on Pizza Express, you can do better.

Visited today with my wife and son for a little early lunch, the staff where fantastic, positive young front of house with a smile, food was faultless, for a chain I was very impressed, and they dealt with a troublesome (**** vile) customer calmly and smoothly, well done ladies, we will see you again soon! X

What a disgrace. Ordered 2 pizzas. The Pandana was so thin you could actually see through it!! I think they forgot to put goats cheese on it as it was just spinach and large chunky slices of red onion. Totally lost any finess and just tasted of onion and spinach. So disappointed. The margarita was just as bad being virtually see through. I have never had a pizza so so thin in my life but they have really scrimped in the toppings. It was liked they just smear the lightest touch of tomato on them and a slight sprinkle of cheese. With dough balls that were under cooked it was a total waste of nearly £35.... whilst I hate to give a bad review I felt I had to be honest. Do not do takeaway as you don’t realise there is a problem till you are home and by then you are no going back to complain. I would have complained about whole meal if I had been in restaurant. No wonder it was empty at 8.30pm on a Saturday night. Shame on you cutting corners pizza express.

We have been going here for the last 14 years on Christmas Eve. We save up our Tesco club card points all year. We are a family of 7 so can't afford a meal often. We have never been disappointed so we decided to visit again on July 17th. It was the best ever! Beautifully clean, fantastic service and such delicious food. Cannot wait for Christmas Eve again. Only improvement would be to be able to book our favourite table upstairs instead of the window table downstairs. Great vegan food.

The lady that served us (jasmine)was very attentive and helpful and helped with our special requests and dealt with our send backs well was just let down by the so called chef. The food was not up to the usual standard that we have enjoyed here before , Both pizzas we ordered was undercooked with dough undercooked and the “crispy “ base far from crispy I hate to ever mention or play this card but I’ve been a chef for 19 years and a head chef for many of those and in places that have served pizzas but i know it just wasn’t right both times at all food wise the nearly £7 dough balls were just microwaved with some cheese on , calamari was under fried pizzas as I said were undercooked and my sons cesar salad was just bulked up with bruised roquet. Not to get to much change from £100 for 3 of us (did have some overpriced drinks) you expect it to be much better , again jasmine was great and seemed to just accept that a complaint was coming as another table complained it shouldn’t be like that we need to make sure the foh staff are not in the firing line with issues that are not there fault that’s why I didn’t complain as much as I possibly should of. Sorry for the rant