Masaki's Mongolian Grill And Sake

I've given this spot two chances, and let me tell you why I wasn't happy. Both times, I had horrible customer service. I get that people have off days, but the waiter and host were pissed off both times I went. The waiter got was ignoring things we asked for, and had a mean attitude the whole time as well. The first time I ordered the noodles, and was not happy with the outcome. The meats were cooked thank goodness, but the veggies were not cooked and were still cold. During this visit my bf and I also ordered the calamari, and I was super confused when y came out because the batter separated from the squid and it was just not good. The second time we went last night) I ordered the bulgogi tritip bento box, and my bf ordered the chicken teriyaki. When the food came out, I was curious about what came in the Fuji apple salad. I don't know what was in it, but it was not good. So I moved on to the meat and it was horrible. It was cooked just fine, but they shouldn't be labeling it as bulgogi. I've had a lot of bulgogi in my life, and this wasn't even close! It tasted like it was just covered in black pepper and that's it. I had to dredge my meat in teriyaki sauce to make it edible. Last but not least the rice was not fresh. I'm Filipino and know the difference between fresh rice and next day rice. I took it home in my to go box just in case to give it a second chance when I got home, but it was so mushy I couldn't eat it. Last thing is the price, this place is expensive for what you get. The restaurant itself is not clean, and the food/service is not good. I would not suggest this place to anyone. This is the first time that I did not leave a tip. I feel guilty but when I think back on it, the food is definitely over prices and the service was horrible. I think management needs to hire new people or better train the staff they have. I don't think I'll ever come back here. :

We ordered the bowl it's a little pricey but you can stuff it with as many veggies, meat , and noodles as you can fit . They also have a variety of sauces I tried the garlic sauce and the sweet sauce both very good flavor ! We also ordered the egg rolls which were a little oily but they had good flavor . I read reviews about bad customer service but I thought everyone was really nice .

It was freezing in there heat your restaurant and maybe it won't be empty at dinner time. Otherwise I'm usually happy here. They will cook your food in a separate wok in the back if you're vegetarian or have food allergies. Don't order from the menu, just get a bowl for the Mongolian grill. The waitstaff is usually pretty spacy so just make sure you ask to get your silverware etc. The parking lot was full because of the bar next door, they shouldn't let their parking lot be taken up by another business, almost every time I go there the lot is full, so I figure the restaurant will be too but it's empty.

I give this place one star because there food is good. That is it. Horrible service, it was not even busy and our waiter forgot about us and didn't give us our bowls to start our food until about 15 mins after we had ordered. The cooks are pretty snooty and decided to take a smoke break while we were preparing our bowls. Last but not least, the place was a mess, veggies and meat containers were empty and there was food all over the counter. I had to ask 4 times if they could refill things and like I said they weren't busy so they could have been cleaning up a bit. I hope the owner or manager reads this and does something about it. This place could be good but it's not

Mongolian grill was a small plate of cheap veggies with frozen meat (with extremely stinky bamboo shoots) for $14. Interior was very cheaply done and dirty. Service not much better. 2x stars for now.