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How are you out of a marquee item? Ordered cheesesteak and orange shake. Called my number(32) and was told they were out! It's 11:45am. How does this happen?

Horrible service! Work on an ambulance stopped to pick up dinner we wait as staff sit on their phones

I called because my door dasher was taking forever and I wanted to make sure my food was warm, the manager assured me it would be and it came warm! I was definitely very happy.

About 3 weeks ago, at Cousins Subs in the Northland Mall, I picked up four subs to take home to my family for dinner. It was the first time I had ever gotten food from them, and unfortunately, it will be the last time. My reason for being unwilling to ever go back there is that they choose to intentionally put their customers in an awkward and uncomfortable situation by guilting us into feeling almost obligated to leave a gratuity. It 's not customary to tip at a fast food restaurant, *especially* when you 're not even dining in! It 's sooooo uncomfortable to have to stand face to face with the cashier as you swipe your debit or credit card and then immediately get prompted to select an amount to tip. If I remember correctly, there was a Custom tip button and three other buttons with different tip amounts to choose from...and none of them were zero! It was sooooo uncomfortable to be standing there trying to figure out why it appears I am forced to leave a tip, and I certainly didn 't feel comfortable asking the cashier how to leave no tip! The cashier was looking at me, and there were people standing behind me in line, too. All I wanted to do was just disappear due to the awkwardness that I was made to feel. I was just about to select the lowest tip amount on the screen just to get this situation over with, but I decided to first push the Custom button. Thankfully, that was the correct option to push, and I was then able to input a $0 tip. This whole ordeal caused me to wonder how many customers reluctantly ended up leaving a tip solely because there is no option to not leave a tip on the first screen that pops up after a debit or credit card gets swiped!? After what I experienced at this Cousins Subs location, it 's impossible for me to see this as anything other than a sneaky, underhanded ploy to increase the wages of their employees without the company having to pay for it.. Should customers be made to feel bad when they don 't agree with tipping cashiers? It 's such an uncomfortable feeling that the cashier who 's looking at you while you are paying is going to be immediately aware that you chose to give them a $0 tip. This slimy situation that Cousins Subs forced me into made me feel as if I was silently telling the cashier that they were not good enough for a tip, when in reality, not tipping her was solely due to other reasons: this is a fast-food restaurant, I was getting a to-go order (so I was not even dining in), and I know these cashiers do not make only $2.13 per hour, like the waiters and waitresses do who rely on tips to earn a living. There would be nothing wrong with having a tip jar for any customers who do want to leave a tip, but this nonsense of putting the customer in what can be a highly-uncomfortable situation is not right! If you want your employees to earn more money, then YOU pay them more, Cousins Subs!!!

$14 for a sub with A SINGLE slice of turkey and one tomato? This is basically a lettuce sandwich. What a rip off! Never again.