Subway - Annandale

Came to order a sub they close at 10 pm and only had chicken breast refused to give chicken teriyaki they still had 30 minutes before closing will never be coming here again terrible place

After I returned my sandwich because the egg was ice-cold, the staff member didn't show even a hint of sympathy or apology. Instead, she gave me a rude look and asked if I wanted her to reheat it. I calmly declined, explaining that it would make the sandwich soggy. I then requested a new sandwich, but she continued to be unhelpful and even asked if I could pay again! Feeling uncomfortable, I ultimately asked for a refund, but it took her 20 minutes to process it before I could leave. Overall, it was a complete waste of my time on a Sunday. I believe her name was Nagilly. Someone needs to train the staff in proper customer service and ensure they know how to heat food correctly.

I would give this place zero stars if I could. The menu prices are consistently incorrect, and in my last three visits, I've walked out without any food because either the prices were wrong or Silvia, the manager, was rude and disrespectful. This is the third time, and definitely the last; this Subway location is a joke. Right now, I'm here asking to speak with the manager to get the owner's contact information, and I’m actually standing here writing this review while three employees completely ignore me, despite my repeated requests for assistance.

I was surprised to find that it wasn't busy after 7 PM on a Sunday! The sandwich I had was delicious, and the service was prompt. I accidentally made a mistake while trying to use my reward in the app, but the staff member reassured me that I didn't lose my reward; I just need to purchase another Subway sandwich! Yum!

The bread and vegetables were either old or stale. The employee preparing the sandwich struggled with cutting the bread and adding the meat properly. The lettuce was yellowing, and some of the tomatoes appeared to have freezer burn.