Mcdonald's - Andrews

On this visit, I ordered two large caramel frappes online. When I arrived, the drive-thru was packed with at least 20 cars, and I had to wait until it cleared out to receive my frappes—almost an hour. When they finally brought them out, I discovered that they were mocha instead of caramel, as they had just run out of caramel.

It seems like either the management doesn't pay attention to reviews or they simply don't care. The fries are consistently cold and undercooked, and they always taste old, regardless of when you visit. The burgers and chicken also have a stale, burnt flavor. If you check reviews on Facebook, Google, Yelp, or TripAdvisor, you'll see that they've been overwhelmingly negative for months. It's time for management to step up and address these issues, or perhaps consider closing the restaurant altogether. The food quality here is just terrible. Residents of Andrews shouldn't have to drive 20 minutes to Murphy and back just to enjoy decent McDonald's. It's disappointing to see how this establishment is being managed.

It is a Mic D's in Andrews NC, nothing different than other Mic D's. As far as the food goes cool to warm is the usual temp. Staff wears masks, sort of, often not covering their nose.

I had the worst experience of my fast food life. I waited 25 minutes for two small cheeseburgers, only to have them made incorrectly. After that, I had to wait an additional 10 minutes for the right order. I even asked for a refund after waiting for the first 15 minutes, but my request was denied! There were already three other vehicles parked off to the side, and cars wrapped around the building. Inside, the staff seemed to be standing around doing nothing and arguing with each other while I waited at the window. I will never come back.

This is the best McDonald's I've ever visited. I'm really upset that they are closing on Wednesday. I'm going to miss this place. Thank you for serving the best food in Andrews, NC!