Cold Stone Creamery - American Fork

Amazing business with really kind employees! I’ll be back for sure!

We just went to cold stone tonight, and my daughter’s boyfriend ordered a like out of two flavors and they charged us $12 for a small ice cream! That’s ridiculous, and I won’t be going to cold stone again. If I could give zero stars for service I would.

The waffle cones taste like soap, idk if y’all are spraying the cleaner onto your cones or what but we avoid this cold stone and go to the town over now.

I went here to get me and my kids ice cream, when I ordered I had to wait for the employee’s to talk in between coming back to finish getting my order three times and there was two people helping me! I ordered and asked for a waffle cone and then when the employee was making it I reminded her to put it in a waffle cone! She told me I had already paid and wasn’t charged for the waffle cone and refused to put my ice cream in one. I offered to pay for the waffle cone and was refused because the employee said there was no way to charge me for it, because I already paid! So I paid for ice cream I never got!!!!

I have been to this location multiple times over the years, but I never gave it a review. Came in today at 5 PM and it was not very busy at all. Their sizes are very generous. I love that you can choose so many options to mix in with as it makes it very fun and there is a lot of variety to choose from to mix it in with. you could dream of the most unimaginable combo if you wanted to. Overall, I would recommend if you are looking for something to tailor your ice cream tastes to.