Los Arcos E And Grill - Allen Park

The manager is rude and incompetent. She speaks broken English and acts like she doesn't understand what you are asking her but she understands perfectly. A managers job is to solve customer complaints and take care of problems. She does not, in fact she does not perform managerial duties and has no problem solving skills so if you have any problem whatsoever at this restaurant, and you will, you're SOL. I asked to speak to the owner and, of course, was told they were not there. They just do not care about customer service !! OMG...the worst !

I got the fajita trio. Was very good. The chips and salsa was good. Staff was niceFood: 5/5

First time here. Food was ok, served hot but very bland. Flaming cheese didn’t look like flaming cheese but was the only dish with flavor. Waitress was great. Drinks were good. I probably won’t be back. Place was very clean.Food: 3/5

The steak was old and tasted funny and so was the rice. It had a crust and it tasted as if was made from the box at supermarket. The taco salad had no flavor. The service was poor. We had to wait for tab for long time .Food: 1/5

DO NOT UNDER ANY CIRCUMSTANCES EAT HERE! IF YOU WANT GOOD MEXICAN FOOD GO TO LOS GALANES ON BAGLEY ST IN SOUTHWEST DETROIT!My family and I dined in on 3/17. I ordered their chicken chimichanga along with horchata. The horchata tasted great, but the chicken in the chimichanga tasted old. One of my family members also tried it and confirmed there was something wrong with the chicken. I politely let the waitress (Gabriella) know (as over half of it was left on my plate) that I was not satisfied. She responded rudely that she would see what the manager would do.She came back with a receipt that took off $1.10 off my bill. I asked if there was anything more she could do she proceeds saying “this is all the manager can do.” I asked to speak to the manager, she says “it’s whatever I’ll just comp the whole thing.”Two minutes later she comes back and says the system won’t let her do it and the manager is not there.Horrible food, but worse is the customer service. I had to pay, but I will definitely dispute the charge on my credit card.