Wendy's - Allen

I went to this location last Saturday and placed my order at 12:40 but didn't receive my food until 1:20. I watched two different people walk in with food in hand because their drive through order was wrong. I also watched two groups of Hispanic men come in and not receive any service after standing at the front ready to order for at least 15 minutes. It turns out that the person taking the orders didn't speak Spanish and therefore didn't want to help these guys. The stress level behind the counter was something you could feel and see. I don't fault the people at this location I fault the owner. He She needs to hire more staff so they can not only help the customers but keep the store clean and well stocked. I feel bad for the staff that was there because they were just overwhelmed with orders and things that needed to be done. One of the staff was in her mid 60's and was having to use a knee brace just to get around. The other two staff members were young and possibly new and were struggling. Again to the owner please don't get angry with your staff just add to your team. There is a real good reason Chic-fil-a has such a large staff at all of their locations and its to make sure the customer is taken care of. Hopefully this helps and this location can turn things around.

Food was what people usually expected. Average yet quick. It's a clean place usually and gets food out pretty quick

This place is absolutely horrible and the employees are super lazy. Ordered a basic thing like nuggets and fries. I was told to wait in the to go line. After 10 minutes I walk in and they are like 'oh here 's your order ' like wtf are you doing. Plus when I get home they messed everything up and didn 't include the nuggets that they said they had to cook. Tried to get a refund and said I have to come back. How bout you drive to my house and bring the rest of my order. This place is absolutely trash and the management is awful. One and I mean one ketchup packet was given for a large fries and that 's it. Never going back again.

It is ok needs better fresh fruits because the frits are often cold

The board at the door clearly says the place is open, but the lights are out and they only had take-out. We asked them why it was closed and they said no one came so they closed it! We said we are here..6 of us. But they refused to open it. It was a matter of turning on the lights and unlocking the door! Speaks poorly about the chain..