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フィードバックを提供するLoved the place, coffee and vibe. Amazing location with a river flowing on its right and mountain on the opposite side. Would go back again and again.
Pastries and coffee are great!! Normally, staff is very friendly.However, today, 12/17/23, was the worst service we received.Got 3 lattes, 3 pastries, which I told that I didn 't need heated up. I get my coffees and no pastries so I just let Esa ? the assistant manager know and she said its coming, its in the oven. So I just commented oh I didn;t need it heated, but ok . That comment seemed to have annoyed her for some reason. She just had a look on her face. So I wait and she finally hands me the pastries and they are the wrong ones. I tell the other person blond lady with her hair up and they finally figure out it 's the wrong order. Esa goes and bags mine up and kind of throws it on the counter. No sorry about that , thanks for waiting . I notice one of the bags is wet and dripping from maybe where she had laid it. So i ask if I can get a new bag and she doesn 't say anything, dumps my pastry on the counter, gets a new bag and she grabs a tong to re bag it, but decides I am not worth that service and just hands me the bag to put the pastry in the bag myself.While she was getting the new bag, she makes a face at her blond coworker...how do I know even though Esa 's back is to me? Because the blonde lady smirks. I 've never had such a bad service here before. Whenever, I go, everyone is super friendly and cheerful. But this morning, pretty much all the ladies working, even the curly hair lady had some attitude. The young lady at the register was fine...she seemed new.Unbelievable and almost feel like there was a racists undertone as they were all caucasian and I was among only 2 asians in there and our orders were the ones they got wrong. After i left, I was so mad, I called to ask for a manager, the lady answering said he 's not in yet. I ask for the name of the barista who was wearing the black cardigan and the jeans, and she asks Why? . I tell her because of the poor service I received this morning that I wanted to discuss with the manager. She then lets me know that it was her and she 's the assistant manager, Esa ? . I was shocked to learn she was the assistant manager??!! I asked her why she was so rude to me, what did I do to warrant such service and all she said was Sorry . Someone needs to go back to training on customer service. It 's too bad, I live in San Ramon we would go out our way to come to Lever for the ambiance, friendly service and the yummy coffee and pastries. Very disappointing.
Great coffee, great atmosphere, and the chocolate almond croissant was to die for!
Cute spot for coffee! Loved the lavender latte Vegetarian options: They have few vegetarian options
One of my favorite spots in the East Bay. Definition of cozy coffee shop in the burbs. Relaxed atmosphere, always busy with people and chatter, it's incredible.Service is always top notch and staff is incredibly kind and attentive. Embrace the iced coffee vibes here and go with the Iron Horse Iced Coffee. It's amazing.If you're feeling an extra kick, add a cold brew cube. ?
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