Steak 'n Shake - Bourbonnais

Yeah I gotta stop giving this place a second chance. Good luck to all who go...

IF I Could give this place a zero I would. My husband got home ,had been overrode.He came home changed . I just had shoulder surgery ,can't drive. SO we decided to use your restaurant. He didn't want to go in nor dressed properly. So when he went through drive through would not serve him,unless he came in. I shake, chili 5 way, and fries. Ridiculous. I have went there since they opened. But this is the last time. I am definitely telling g my friends. I work in a prominent job that consistently orders from you using grub hub, door dash and other places that deliver to our facility. This place will eventually live down with poor customer service. You'll still my business and all g family and anyone I can get to listen to me. Awful EXPERIENCE????

Ordered plain. Had everything. Thankfully I checked before driving home.

Employees were kind. Food was delicious, Ice machine and bathroom need fine cleaning.

Their food is terrible, they purposely take 30 minutes or longer, never be going back here