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フィードバックを提供するI'm going start off with sayin I am a very easy going person and truly never leave reviews but all I can say is that this place is horrific and if I could give it no stars I would. The concept seems amazing but when me and my wife went in to glazier, this past Sunday, our experience could not have been worse. Walking in there seemed to be a lot of commotion and though I understand everyone has their bad days but crying sobbing in front of customers is absolutely unacceptable. I also do not know what was going on in the back but there was a lot of screaming and chaos. I'm not even going to blame the workers in this situation because clearly the store is run by kids who have not been trained on customer service and they seemed stressed and under staffed. Putting aside the unprofessional setting, there is so much more wrong with the store. The counters grimy, the floors sticky and visible film of ice cream on the sneeze guard is unorderly AND there was a pile of dishes in the sink so big that the employees had no measuring cups so they would messily rinse them WITH JUST WATER. This place has to be breaking so many health code violations. My wife and I never want to cause a scene which is why we didn't say anything, grabbed our ice cream, and left. The actual ice cream was okay, nothing special though but I cannot go on without bringing this to the attention of others. glazier needs ether new management or to be shut down all together.
Glazier is a nice place for boba and ice cream. They have a check-in offer I advise using. The place is a bit small but shows a lot of aesthetic in its color. It is right next to Los Gatos Cafe, so it's a good place to stop by right after eating. Onto the items themselves, I was told that the Hello Marshmallow was the most popular and so I got it. The oreo, marshmallow, and nutella are a perfect combo and I would advise adding more toppings to it. The workers there are friendly and a lot was made into making these rolled ice creams. At the end of the day, I got no complaint about Glazier and definitely recommend going here!
I went to Glazier over the weekend with a couple of friends and the staff were so friendly! We tried the Cookies and Cream ice cream and a Kiwi Strawberry ice cream, and we all really liked our selections (including our cat, who had a small taste! Watching the staff prepare the ice cream was really fun, too! Would definitely recommend to anyone seeking a treat in Los Gatos, especially if you are looking for something different and fun! I can't wait to stop by again soon and try the bubble waffles or boba!
Edited to Add: business owner refuses to take responsibility. Can 't even differentiate between their own invoices and one from their client who had them cater. Wow! I am adding a photo of the event map that includes Glazier 's logo that matches the business I am reviewing here. How unprofessional! It wasn 't me, it was an impersonator! Come on. Original review: Had a very similar experience to another reviewer with the young inexperienced staff closing down early, but in our situation it was at a catered event. Hidden Villa had hired Glazier for an event with two groups, a group arriving from 10 12, and a group arriving from 12 2. Glazier did serve the first group. When we arrived in the second group we asked a blond woman working at Glazier table what time they would close. The blond woman said 2pm. We further clarified, if we come back at 1:30 that will be in time for ice cream? She said yes, in front of a group of kids. We left on the tour to see the animals. When we came back at 1:30 the Glazier team had nearly finished packing up their entire table a half an hour early and were no longer serving. They told us they had dumped out some of their stuff including boba tea), in preparation to leave so they had not run out, they simply weren 't sticking around for the second group. When we confronted the employees about it one of guys said, I don 't think we said that we 'd be here until 2. The blond woman who had said it stared at us red faced and embarrassed but did not speak up and admit her mistake . No work ethic. No integrity. Do not hire to cater, they simply are not prepared to follow through at this time. : Included a receipt for the tour, proving we were there.
I ordered a custom boba tea over the weekend (4/2 and not only was the service fantastic they offered to completely remake it if I didn't like it! They got it right the first time, and I will now be a regular customer. I really appreciate businesses who pride themselves on great service and just being good humans in general. We need more of that in the world! :
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